wk99 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the wk99 platform. When you visit the wk99 website, create an account, or use any of our services, you agree to comply with the terms of this Policy.

wk99 believes that privacy is a fundamental right of every user. We treat your personal information with the utmost importance and are committed to keeping it secure. This Policy explains what information we collect, why we collect it, how we use it, and what your rights are.

2.1 Information You Provide Directly

When you register on wk99 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only users aged 21 or above are eligible)
• Email address and mobile number
• Payment-related information such as bKash, Nagad, Rocket, or Upay numbers
• Account login credentials (username and password)
• National ID or passport details (for identity verification when required)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type and version
• Your activity and session data on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as payment processing service providers or fraud prevention services. This information is used solely for the purpose of account verification and ensuring security.

wk99 uses your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• To create and manage your account
• To process deposits and withdrawals
• To deliver gaming services without interruption
• To provide bonuses and rewards

3.2 Security and Compliance

• To verify identity and confirm age (for users aged 21+ only)
• To detect and prevent fraudulent activity
• To protect account security
• To ensure responsible gaming

3.3 Communication and Support

• To assist you via 24/7 live chat and email support
• To send important notices and updates
• To resolve technical issues

3.4 Service Improvement

• To improve the platform experience and performance
• To analyze user preferences and show more relevant content
• To identify and fix technical errors

wk99 never sells, rents, or improperly transfers your personal information to third parties. However, some information may be shared in the following limited circumstances:

4.1 Service Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services for payment processing. These partners operate under strict confidentiality agreements and may not use this information for any other purpose.

4.2 Technology Providers

The minimum necessary information is shared with trusted technology partners for cybersecurity, fraud prevention, and technical infrastructure maintenance.

4.3 Legal Requirements

We may be legally obligated to provide relevant information in response to valid legal proceedings, court orders, or lawful requests from relevant authorities.

wk99 takes industry-standard technical and organisational measures to keep your information secure. Security is the foundation of our platform.

5.1 Technical Security

• All data transmissions are secured using SSL (Secure Sockets Layer) encryption technology
• Sensitive information stored in databases is kept in an encrypted state
• Regular security audits and penetration tests are conducted
• Automated monitoring systems are active to detect suspicious activity
• Two-Factor Authentication is available

5.2 Organisational Security

• Only authorised staff have access to the user information they need
• Regular staff training on privacy and security is conducted
• A rapid response plan is in place in the event of a data breach

wk99 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions, security checks, and so on.
• Performance Cookies: Help analyse site usage and improve performance.
• Functional Cookies: Used to remember your preferences and settings.

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

wk99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

7.1 Active Accounts

All relevant information is retained while your account is active. Transaction records may be retained for an extended period for financial audit purposes.

7.2 After Account Closure

Even after an account is closed or deleted, some information may be retained for a specified legal period. This includes transaction records, identity verification documents, and communication history.

7.3 Data Deletion Requests

Beyond specific legal obligations, you may request the deletion of your personal information. Please contact us at [email protected] for this.

As a user of the wk99 platform, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your data at any time.

8.2 Right to Rectification

If any information we hold about you is incorrect, you have the right to have it corrected. This can be done via your account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information — subject to certain legal retention obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional communications at any time. To do so, notify the support team or use the "Unsubscribe" link in any email.

8.5 Right to Lodge a Complaint

If you have any concerns or complaints about how your personal information is used, write to us in detail at [email protected]. Our team will respond as quickly as possible.

wk99 is a platform for users aged 21 or above only. We do not knowingly collect any personal information from minors.

An age verification process is conducted at the time of registration. If it comes to our attention that a minor is using the platform, that account will be closed immediately and all collected information will be deleted.

wk99 reserves the right to update this Privacy Policy from time to time. In the event of any significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address
• An update notification will be displayed prominently on the website
• The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after the updated policy has been published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

For technical infrastructure reasons, your information may in some cases be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• Appropriate security measures are maintained in every instance of data transfer
• The receiving party is contractually bound to maintain privacy standards consistent with this Policy
• The standard of data protection is not reduced under any circumstances